Contact Us
We're here to help with technical questions about your account or reports.
Email Support
Having trouble generating a report, redeeming a credit, or accessing your results?
Response Time
Within 24 hours on business days (Mon–Fri).
What We Can Help With
Report delivery, credit balance, account issues, site errors.
Before you reach out
- Check your spam/junk folder. Report emails sometimes land there.
- Verify you entered the correct email address during checkout
- Allow up to 60 seconds for report generation after payment
- Visit our FAQ for answers to common questions
Please note: GetCostWise is an automated analysis tool. We cannot provide manual bill reviews, personalized energy consulting, or phone support.