Frequently Asked Questions
Common questions about our analysis, pricing, and coverage.
Standard comparison sites (like the state-run PowerToChoose.org) typically display prices at fixed usage points (500, 1000, 2000 kWh).
GetCostWise goes deeper. We simulate your Total Exposure based on a realistic 12-month usage curve. We verify the fine print to detect "Gimmick Plans" that look cheap at 1,000 kWh but spike in price if you use slightly more or less.
GetCostWise goes deeper. We simulate your Total Exposure based on a realistic 12-month usage curve. We verify the fine print to detect "Gimmick Plans" that look cheap at 1,000 kWh but spike in price if you use slightly more or less.
No. Our algorithms are designed strictly for standard residential meters. We do not currently analyze "Solar Buyback" plans or net metering credits. If you have solar panels, please do not purchase a report, as the results will not account for your surplus generation.
No. GetCostWise is an automated software tool, not a consulting firm. We do not offer manual bill auditing, account reviews, or personalized financial advice. Our service is designed to be a low-cost, self-service tool that empowers you to make your own decision instantly.
Never. If you buy the "Volatility Shield" (3 Credits) or "Landlord" (7 Credits) pack, your unused credits remain in your account forever. You can use one today and save the rest for when your contract expires in 12 or 24 months.
Because our reports are digital goods generated instantly upon request, all sales are final. We cannot "take back" the information once it has been delivered. Please ensure your zip code and usage profile are correct before running a report.
We cover the major deregulated zones managed by Oncor, CenterPoint, AEP North, AEP Central, and TNMP. This includes Dallas, Fort Worth, Houston, Waco, Corpus Christi, and much of West Texas.
We do not cover regulated co-ops or municipally owned utilities like Austin Energy, CPS Energy (San Antonio), or Garland Power & Light, as you do not have the power to choose your provider in those areas.
We do not cover regulated co-ops or municipally owned utilities like Austin Energy, CPS Energy (San Antonio), or Garland Power & Light, as you do not have the power to choose your provider in those areas.
Still have questions?
If you are experiencing a technical error (e.g., site not loading, credit not applying), our team is here to help.
Contact Technical SupportNote: We cannot provide energy plan recommendations via email.